Alternative Design Manufacturing & Supply offers a 5-year warranty on all stainless steel fabricated products. These products are warrantied to be free from material and workmanship defects during this period. The warranty period will begin from either the date put into service, installation (if applicable) or 6 months from date of shipment, whichever occurs first.
The 5-year warranty includes:
- Individually Ventilated Caging (IVC) systems including rack frames and fabricated components
- All other stainless steel fabricated caging systems
- Fabricated material handling, storage and processing equipment made of stainless steel
Alternative Design offers a 2-year warranty on all Polysulfone plastic caging products and electrical components. These products are warrantied to be free from material and workmanship defects during this period. The warranty period will begin from the date of delivery. Our Polysulfone products will have a 2-year prorated warranty*. Please note – Polycarbonate caging is not recommended for autoclaving and any warranty will be voided if autoclaved.
The 2-year warranty includes:
- All electrical components
- Polysulfone plastic caging products or components
* Plastic caging materials that show physical, chemical or heat damage will not be covered under warranty.
Alternative Design offers a 1-year warranty on all other products. These products are warrantied to be free from material and workmanship defects during this period. The warranty period will begin from the date of delivery unless otherwise stated.
The 1 -year warranty includes:
- All other products manufactured or sold by Alternative Design Manufacturing & Supply
Should a failure occur within any of the the above listed time frames, Alternative Design will have the option to repair or replace the defective product(s), part(s) or component(s). This warranty is extended only to the original purchaser of the product and excludes damage due to abuse, misuse, as well as normal wear and tear. All non-warranty repairs will include a 90-day warranty from the date of delivery.
For more information on our industry-leading warranties, please contact Customer Service.